Hillcrest Private Hospital

A hospital synonymous with quality service and excellent clinical outcomes

Healthshare client 2010 – 2013

  • Country: South Africa
  • Still voted in the top 20 best South African private hospitals every year in the Discovery Health Patient Survey
  • Currently owned and managed by award winning Busamed Hospital Group

Private Hospital Facility

PMR Africa Bronze Arrow Award

PMR Africa Diamond Arrow Award

Services Used:

Integrated Healthcare Facility Planning and Commissioning

Operational Management of Healthcare Facilities

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A quality and award winning facility with a consistent reputation for a high standard of patient care

Built on the vision of being the hospital of choice for specialists, staff and patients, Hillcrest Private Hospital quickly established itself as a sought after quality and award-winning private facility. Based in the KwaZulu province of South Africa, the 200 bed facility has additional doctor suites, an oncology centre and a rehabilitation facility. The hospital’s ethos has always been to surround itself with people who perform at the leading edge of their fields.

Hillcrest Private Hospital contracted Healthshare in three phases to manage the integrated healthcare facility planning and commissioning, as well as the operational management of the healthcare facility.

Phase 1: October 2010 – June 2011
Objective: Commission and manage the partially built hospital.
Duration: 9 months
Function:
  • Planning
  • Design
  • Equipping of the hospital
  • Implementation of the information technology systems
  • Developing standard operating procedures
  • Commissioning of the hospital
Phase 2: July 2011 – October 2012
Objective: Full operational management of the facility
Duration: 15 months
Function:
  • General management
  • Financial management
  • Administration
  • Human resources
  • Marketing
  • Medical management
  • Clinical governance
  • Nursing
  • Maintenance
  • Facility management
  • Supply chain management
  • Quality management
Outcome:
  • 2012 Winner of the PMR Africa Bronze Arrow Award
  • High customer satisfaction
  • Excellent clinical outcomes
  • Financially sustainable
Phase 3: November 2012 – October 2013
Objective: Management Consulting
Duration: 11 months
Function:
  • Healthshare provided visiting consultants to ensure the the quality service remained sustainable and that there was adequate skills transfer. At the end of this contract Healthshare successfully handed over the facility to the management of Hillcrest Private Hospital
Outcome:
  • 2013 Winner of the PMR Africa Diamond Arrow Award

“During the time that Healthshare was responsible for the full operational management of the hospital, customer satisfaction is high, clinical outcomes excellent, the hospital is financially sustainable, and the hospital won a number of business awards for quality and service to our community. I certainly recommend Healthshare to commission and manage private hospitals.”

June Stock
Nursing Manager
Hillcrest Private Hospital

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Integrated Healthcare Facility Planning and Commissioning

Operational Management of Healthcare Facilities

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