New Era Health Day Clinic

A state of the art day surgical hospital specialising in eye surgery, orthopaedic surgery and general surgery

Healthshare client 2019 – present

  • Country: South Africa
  • Newly built day clinic serving the greater Cape Town metropole and surrounds
  • Facilities include:
    • Short stay 30 bed day ward
    • 3 Day theatres
    • Laser Eye Surgery
    • Plastic & Reconstructive Surgery
    • Pharmacy
    • Consulting Rooms
    • State of the art radiology centre
    • Coffee shop

Services Used:

Integrated Healthcare Facility Planning and Commissioning

Operational Management of Healthcare Facilities

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A state of the art 30-bed day surgical hospital specialising in eye surgery, orthopaedic surgery and general surgery

Healthshare was contracted in 2019 to provide clinical advisory, integrated commissioning, and operational management services to the New Era Day Clinic. The operational and design planning process commenced in early 2019 and construction began in September of the same year. The facility will open its doors to the public in February 2021, a little later than initially planned due to the effects of the COVID 19 Pandemic.

The Day Clinic includes modern and well-appointed consulting rooms, which will permanently accommodate a group of Ophthalmic surgeons, with a group of Orthopaedic Surgeons occupying sessional suites.

The hospital nursing staff are handpicked and work under the lead of an experienced theatre matron, ensuring the quality of care and excellent service.

The project takes place over two phases:
a) pre-commissioning phase using Healthshare’s integrated healthcare facility planning and commissioning service
b) operational phase using Healthshare’s operational Management of Healthcare Facilities service.

Pre-OPERATIONAL AND COMMISSIONING Phase:  May 2019
Objective: Pre-operatonal management and commissioning of 30 bed day hospital
Function:

Comprehensive project management of all pre-operational activities with timelines and milestones

  • Continual updating of business plan and financial model as necessary
  • Review and clinical input on architectural plans, and site visits
  • All areas HR planning, implementation and staff management systems
  • Appointment of hospital management team
  • Capital budgeting and financials
  • Development of a full set of policies and standard operating procedures
  • Ensure that hospital and theatre equipment is in place, functional and operational, and that staff are adequately trained
  • Management of all outsourced services
  • Implementation of all finance & administration policies and procedures
  • IT system implementation and training
  • Ensuring that the pharmacy is operational as well as ensuring a continuous supply of drugs, surgical, injectables, disposables and other requirements. Procurement and supply chain management
Operational Phase: 2020
Objective: Provision of support services for good quality hospital administration, operation, and management services throughout all operations of the New Era Health Day Clinic
Function:

The following functions to be carried out throughout operations, including all the wards, operating theatres, intensive care units, pharmacy, casualty, administration, maintenance, etc.

  • General management of the New Era Health Day Clinic
  • Strategic and operational management. review and achieving of strategic objectives
  • Financial management
  • Administration
  • Human resource management
  • Marketing & public relations
  • Medical management and clinical governance
  • Nursing management
  • Management of medical services
  • Management of allied health services
  • Management of contracts
  • Supply chain management
  • Facility management
  • Maintenance management
  • Ensuring legal compliance
  • Information technology management
  • Implementing operational policies and procedures
  • Quality management – quarterly balanced scorecard as agreed with the Company

A work In progress

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Integrated Healthcare Facility Planning and Commissioning

Operational Management of Healthcare Facilities

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